How we collect, use and protect personal data when you enquire, book an event with us, or browse this site.
Audio Visual Hire London is committed to protecting and respecting your privacy when you visit our website, request a quote, or communicate with us electronically. We only use the information we collect about you lawfully, in accordance with UK data protection law — the UK GDPR and the Data Protection Act 2018.
We may update this policy from time to time. If you're concerned about how your data is used, please check back periodically. The "last updated" date at the top of this page shows when it was last revised.
We are the data controller for the personal data described in this policy. We are registered in England, 167-169 Great Portland St, London W1W 5PF, UK. We will never collect sensitive personal data about you without your consent, and every marketing communication we send gives you the opportunity to opt out of further contact.
In operating our website and delivering our services, we may collect and process:
We take reasonable steps to keep the information we hold accurate and up to date. If you spot an error in your details, please let us know and we will correct it.
Information you provide is used by Audio Visual Hire London to respond to your enquiry, prepare quotes, deliver and invoice confirmed bookings, and meet our contractual and legal commitments to you. With your consent, or where you are an existing client, we may also use your details to let you know about services we think may be of interest.
We do not sell personal data to third parties. We may share your information with freelance crew or venue partners directly involved in delivering your event, with our accounting, payment or email service providers who process data on our behalf, or where we are legally required to disclose it — for example to prevent fraud or comply with a legal obligation.
Our website may use cookies to gather information about your visit and improve how the site performs. Where used for analytics, this information does not identify you personally. Cookies are downloaded to your device automatically where applicable and stored on your browser; you can decline or delete cookies through your browser settings at any time without affecting your ability to view the site, though this may limit some functionality.
Our website may contain links to third-party websites, including venue partners and suppliers. These sites have their own privacy policies, which we encourage you to review. We have no control over third-party websites and accept no responsibility for their content or privacy practices.
Under UK GDPR, you have the right to ask what personal data we hold about you, to have inaccurate data corrected, to request deletion or restriction of your data, to object to certain processing, and to withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us using the details in Section 9.
If you are unhappy with how we've handled your data, you also have the right to raise a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
We store your information with appropriate technical and organisational care, using secure servers and access controls to protect it against unauthorised access, loss or disclosure. Where any of our service providers process data outside the UK, we ensure appropriate safeguards are in place.
Booking and invoicing records are typically retained for 7 years to meet UK accounting requirements; enquiry data with no resulting booking is generally retained for up to 24 months. While we take care to protect data sent to us electronically, the transmission of information over the internet is never entirely secure, and any such transmission is at your own risk.
This policy operates alongside our Terms & Conditions. We may revise this policy periodically to reflect changes in our practices or in the law; material changes will be highlighted on this page.
For any questions about this policy, or to exercise your data rights, contact us using the details below.
Audio Visual Hire London · Unit 7, Bermondsey Trade Centre, London SE16 4LL · Company No. 08912345